LATEST Telecom Updates

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Agility

Back in the day, change was not easy. We didn’t have email or social media for quick communication. We had to visit in person to[…]

Self service is revamped

To enhance the customer experience after the Covid-19 pandemic, self-service technology became invaluable to manage the skyrocketing number of customer support. 56% of the telcos[…]

Ways Small Businesses can Benefit from Cloud Services

There are numerous benefits of cloud services, making a move to the cloud is worth considering for small businesses. We are living in the digital[…]

Digital experience

We are living in a digital world where customer experience is as vital as the growth of the business. It becomes of utmost importance for[…]

Satellite broadband

An alternative way of getting the internet in your home is Satellite Broadband. Such as the satellite TV, it is transmitted all the way from[…]

Psychology of subscriptions

Over the last 9 years, the subscription economy has grown nearly 6 times (more than 435%). Subscription has now become the business model of the[…]

Self-service subscription model

Self-service is rapidly becoming the important factor of the customer support function for subscription-based business models. The customer experience (CX) is an important component of[…]

Data analytics

Due to the rapid technological innovation and intense price wars, Internet Service Providers (ISPs) and Communication Service Providers (CSPs) today operate in a highly disruptive[…]