To enhance the customer experience after the Covid-19 pandemic, self-service technology became invaluable to manage the skyrocketing number of customer support. 56% of the telcos agreed that enhancing the customer experience is a priority for 2022. During the…
Read more
There are numerous benefits of cloud services, making a move to the cloud is worth considering for small businesses. We are living in the digital and most competitive era where almost all businesses are worried about data security.…
Read more
We are living in a digital world where customer experience is as vital as the growth of the business. It becomes of utmost importance for the telcos to best utilize the emerging digital technologies to reimagine and revolutionize…
Read more
An alternative way of getting the internet in your home is Satellite Broadband. Such as the satellite TV, it is transmitted all the way from space to a satellite dish thats installed on the property. Just like the…
Read more
Over the last 9 years, the subscription economy has grown nearly 6 times (more than 435%). Subscription has now become the business model of the 21st century. Predictable revenue, reducing churn, forecasting inventory, valuable customer data, and increased…
Read more
Self-service is rapidly becoming the important factor of the customer support function for subscription-based business models. The customer experience (CX) is an important component of todays subscription revolution. It is becoming even more important to focus on the…
Read more
Due to the rapid technological innovation and intense price wars, Internet Service Providers (ISPs) and Communication Service Providers (CSPs) today operate in a highly disruptive marketplace. Customer demands continue to evolve in an increasingly complex digital landscape due…
Read more
Being an ISP you know that every day you work tirelessly to keep your subscribers connected. Also, you have to face various challenges like big cables stealing your subscriber, growing costs, new upstart networks, and now the Starlink.…
Read more