Internet Service Providers (ISPs) are under constant pressure to simplify customer onboarding, ensure regulatory compliance and deliver seamless user experiences. Traditional, paper-based customer acquisition methods are no longer viable in today’s fast-paced, competitive market.
This is where eCAF (Electronic Customer Acquisition Form) and eKYC (Electronic Know Your Customer) integrations come into play — transforming the way ISPs onboard, verify, and manage customer data.
eCAF is a digital system that allows customers to fill out and submit forms online. It replaces manual paperwork with an automated workflow that captures all customer details, service preferences and supporting documents electronically.
eKYC is the digital verification process mandated by regulatory authorities to authenticate a customer’s identity using approved databases like Aadhaar card. It ensures compliance, reduces fraud and speeds up activation processes.
When combined, eCAF and eKYC form a powerful, integrated customer management system for ISPs — streamlining the entire customer lifecycle from signup to activation.
Manual verification and paperwork slow down the connection activation process. With eCAF and eKYC, ISPs can onboard new customers within minutes by digitally verifying documents, photos, and signatures.
Telecom and internet service sectors are heavily regulated. eKYC integration ensures adherence to local telecom authority guidelines, automatically verifying customer identity through authorized APIs.
Automated ID verification helps prevent fake identities, repeated applications and misuse of service plans.
By allowing customers to register online or via mobile app, ISPs offer convenience, transparency and real-time tracking of application status.
Digitizing CAF and KYC not only saves operational costs but also supports sustainability initiatives by minimizing paper use.
With the H8 solution, you can create eCAF easily and seamlessly as well as allow your customers to upload their important documents. You can even create different eCAF for your different franchisees or partners with their personal branding.
With H8 ISP Solution, you can integrate Aadhaar-based eKYC solution that makes the authentication process secure, fast and reliable.
H8 ISP software platform integrates eCAF and eKYC modules directly into its core CRM and billing systems. Here’s how the workflow typically functions:
Customers fill out an eCAF via a web portal or mobile app
Required documents (ID proof, address proof, photo) are uploaded securely.
The system verifies identity through APIs integrated with Aadhaar.
Customers provide an e-signature to authorize the application digitally.
Once verified, the H8 CRM automatically creates the customer profile, allocates bandwidth, assigns IP and generates the first invoice.
All records are securely stored, easily retrievable and auditable — simplifying future compliance checks.
The integration of eCAF and eKYC within ISP Software is no longer optional — it’s a necessity for ISPs aiming to scale efficiently, comply with regulations and deliver top-tier customer experiences.
By adopting digital onboarding, ISPs can transform their operations into fully automated, compliant and customer-friendly ecosystems — ready for the next era of connectivity.
Have any questions or want to have a demo of H8 eKYC and eCAF integration? Contact us right now! Write us a mail at h8ssrms@height8tech.com or call us on +91-7486008916.
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