How Height8 Is Filling the B2B Experience Gap
January 25, 2023
The COVID-19 pandemic accelerated digital transformation by building the need for customer-focused services and greater efficiency. The telecom industry has changed and will continue to evolve. With the advent of 5G, telecom is adopting digital transformation in both technologies powering the industry and guiding how they interact with customers.
The revenues from traditional services are reducing and the threat of OTT players are growing as well as customers swiftly embracing a more digital lifestyle, this made ISPs keep reinventing themselves by offering new and differentiated services to their customers. Digital transformation is key to this reinvention.
What is Digital Transformation? What are the benefits of digital transformation for ISPs? This blog has the answer to your question.
Let’s get started!
Digital transformation means enabling a digital lifestyle. Digital transformation is a massive undertaking for any ISP, demanding considerable investment, in terms of resources, time, and of course, money. Often, it takes years for ISPs to transform their infrastructure and processes.
Digital transformation means enabling a digital lifestyle through a host of next-generation services. From smart homes, and smart buildings to smart cities, ISPs will be able to harness the full monetization potential of the next-gen network through unique and differentiated services.
Data analysis and machine learning algorithms help to automate this process, for BSS, OSS, and the Internet of things (IoT) and give ISPs an edge when it comes to keeping customers happy. This will improve the customer experience.
ISPs need to take control of the data by establishing a single database offering a 360-degree view of every customer. This database should, within the framework of up-to-date legislation, give access to customers’ profiles, services, products, and interactions with the company
ISPs must opt for an all-in-one featured ISP Solution that provides a 360-degree view of the customer data. This gives power to the ISPs to make it clear which customers should get priority treatment.
H8 ISP Solution enables ISPs to integrate with third-party apps and even Multi-Vendor network elements to accelerate innovation. This can ensure end-to-end management of the services by maintaining control over them and providing a holistic customer experience.
Digital Transformation creates new revenue streams by allowing ISPs to integrate with third-party apps that facilitate innovations at the same time.
Take the advantage of integrating with various NAS, BRAS, BNG, or vBNG like Mikrotik, Cisco, Paloalto, Huawei, Aruba, Juniper, Ruckus, Net Elastic, TheRouter, etc. as well as various email integration, and SMS integration, OTT, Whatsapp integrations, Payment gateways, IVR, etc. with H8 ISP Software.
Digital Transformation gives rise to the omnichannel platform. Nowadays, customers demand an omnichannel experience that works from sales to after-sales service. Therefore, it is more crucial for ISPs to identify the areas which are ripe for a transition towards digital channels, such as self-service portals and apps, and design these channels with the primary goal of delighting their customers’ experience.
Investing in omnichannel can help internet service providers (ISPs) to reduce costs and bolster revenues.
Digital Transformation offers flexibility to scale up and scale down the resources as per your business needs. Flexibility means being able to respond to customer demand, creating it from scratch if necessary. It also requires automatically scaling IT environments that can keep up with demand, and the ability to handle all kinds of billing, even in multi-partner scenarios. Fulfill all your requirements with the H8 ISP Software.
Height8 has been instrumental in digitizing ISP businesses around the globe and has emerged as an industry-leading solution provider to drive revenue through network modernization and digital transformation projects. Our H8 ISP Solution is the result of ongoing R&D efforts to employ the latest technologies and meet dynamically changing market demands.
Fast-track your digital transformational success in this digital era today by taking the advantage of H8 ISP Solution. It will help you to streamline your business operations and manage your ISP business efficiently.
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