How Height8 Is Filling the B2B Experience Gap
January 25, 2023
As we are moving towards 2022. Many service providers have accelerated digitization over the past year. The past few years have been full of lots of challenges for all the sectors of the industry. The telecom industry is no different. There are some negatives and some positive effects in the telecom industry due to the Covid-19 pandemic.
The uneven rebound from the COVID-19 pandemic will make a sharp impact on the telecoms industry in 2022, affecting service distribution, device availability, and consumer data consumption habits.
Service providers will need to monitor and adapt their networks to support individual waves of connectivity and consumer requirements as and when they occur. In an environment where more and more consumers are demanding digital services and digital engagement, what trends can telecom operators expect in 2022?
Let’s move forward!
According to the report prediction of Gartner’s Top Strategic Technology Trends for 2022, by 2025, cloud-native platforms will serve as the foundation for over 95% of new digital initiatives, which in 2021 are less than 40%.
Cloud deployment will increase in the year 2022 because of its numerous benefits to ISPs and CSPs. Cloud deployment will reduce operational costs as well as implementation costs. It provides scalability to the service providers. ISPs and CSPs can scale up and scale down the resources to meet their traffic demands and requirements. This means it supports the business model of Pay-as-you-Grow. In 2022, this business model will be adopted rapidly as this model can achieve faster time to market and minimize cost as operators only have to pay for the service they use. A stable and secure cloud deployment is what Height8 has been servicing to its customers for more than a decade now.
Apart from this, cloud deployment will automate the business process as well as create new revenue streams.
We are now living in a connected world where more and more data is being transmitted via wired or wireless connection and more transactions take place, cybersecurity has become essential. Numerous reports indicate a sharp increase in cyber frauds such as data breaches, ransomware, DDoS attacks, etc.
As assets and users become more mobile, security in 2022 will go beyond the traditional approaches. It becomes important to integrate security structures that will safeguard the assets, regardless of their location by implementing a cybersecurity mesh architecture (CSMA). Businesses will need to continue to invest heavily in the security area in 2022.
After the Covid-19 pandemic, businesses are forced to shift towards digitization. It changed the way of customers interact with their service providers. Customers expect your business to be digital. Customers are more likely to choose the service providers who offer digital onboarding and self-care service. In 2022 also, service providers will continue to transform operations through digitization services.
Operators need to implement flexible and agile backend operations to support more advanced and digital services. This includes technologies such as hyper-scale infrastructure, automated workflows, artificial intelligence (AI), digital apps, and more.
In 2022, service providers must aim to improve the digital customer experience to win more customers and remain in the competitive market. Those who lag will experience their customers walking away.
Our customers are already ahead in the race of digitization with our H8 Solution that allows them to generate E-caf, empower with eKYC, self-organizing networks and much more.
The adoption of fifth generation (5G) networks will start to gain more traction in the year 2022 around the world. According to the CCS insight report, connections to 5G networks worldwide are on track to reach 1.34 billion in the year 2022.
5G networks provide security, speed, and bandwidth advantages over WiFi and LTE, they will be game-changers for enterprises. In the year 2022, we are likely to see adoption from organizations that require 5G capabilities to drive digital transformation, and IoT. Apart from supporting use cases such as IoT, automation, and enabling ultrafast and reliable connectivity, it will also help service providers to earn revenue by saving time and effort.
Artificial intelligence (AI) and machine learning (ML) are important to automate business operations, and we can expect to see the rapid acceleration of these technologies and solutions in the year 2022.
Every business and organization is looking internally and externally to grab solutions to improve the operations and service. These technologies provide huge benefits in areas such as predictive maintenance, automated customer service, and fighting cyber fraud. In the telecom world, leveraging these technologies helps accelerate the deployment of 5G networks, such as the ability to more quickly identify where and how to position network assets such as cell towers.
In the year 2022, we will observe various telecom trends that will help service providers to drive revenue and increase subscribers growth.
To summarise, being a service provider you must follow the below trends,
H8 solution will help you to accelerate digitization, deploy cloud, enhance security as well as automate your business processes.
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